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Shipping & Returns

Shipping & Returns

 

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At Vloer-verwarming from Nijverdal we ensure that your order is delivered to your home quickly and carefully. We offer free shipping for orders over €150 within the Netherlands. For orders under this amount we charge a small shipping fee. Your order will be carefully packed and shipped via PostNL , a reliable partner that guarantees a fast and safe delivery.

Once your order has been processed and shipped, you will receive an email with a track & trace code , so you can easily track your package. PostNL usually delivers packages within 1 to 2 business days, depending on how busy it is. If you are not at home at the time of delivery, PostNL will try to deliver the package to your neighbors or to a collection point near you. You will always receive a message about this in your mailbox or by email, so you can easily pick up your package when it suits you.

For international shipments or specific shipping options, please contact our customer service. We will be happy to help you with a suitable solution.

 

Returns

At Vloer-verwarming uit Nijverdal , customer satisfaction is our top priority, which is why we offer a flexible return policy. You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return the product. We will then credit the full order amount, excluding the original shipping costs. Please note that the costs for the return shipment from your home to our warehouse are at your own expense. These costs amount to approximately €7.50 per package , depending on the chosen carrier. For exact rates, we refer you to the website of the carrier.

To exercise the right of withdrawal , the product must be returned in its original condition and packaging, including all accessories. Make sure to pack the product carefully to prevent damage during transport. If the product or packaging is damaged more than necessary to be able to sell it, we reserve the right to charge a reduction in value.

Returns are easy: contact us via the contact form on our website. After you have registered your return, we will ensure that the amount due is refunded within 14 days of receipt of the return, provided that the product has been received in good condition.

At Vloer-verwarming uit Nijverdal we strive for a smooth and customer-oriented experience, both during the ordering process and with any returns. Do you have any questions about our shipping or return conditions? Do not hesitate to contact our customer service.

 

 

Do you have any questions? You can always contact our customer service .

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