Shipping & Returns
Shipping
At Vloer-verwarming from Nijverdal, we ensure your order is delivered quickly and with care.
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Free shipping within the Netherlands on orders over €150.
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For orders below this amount, a small shipping fee applies.
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Your order will be securely packed and shipped via PostNL or Trunkrs.
Shipping options:
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PostNL:
Reliable delivery within 1–2 business days. If you're not home, PostNL may deliver to your neighbors or a local pickup point. -
Trunkrs Evening Delivery:
Convenient evening delivery at a time that suits you. Available on weekdays for added flexibility.
Once your order has been processed and shipped, you will receive an email with a track & trace code so you can easily follow your package.
For international shipping or special requests, please contact our customer service — we're happy to assist you.
Returns
Your satisfaction is our priority. That's why we offer a flexible return policy:
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You have the right to cancel your order within 15 days of receiving it, without giving a reason.
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After cancellation, you have an additional 15 days to return the product.
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We will refund the full purchase amount, excluding original shipping costs.
Please note: Return shipping costs are at your own expense (approximately €7.50 per package, depending on the carrier).
Return conditions:
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Items must be returned in their original condition and packaging.
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All accessories must be included.
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Make sure to pack the product carefully to avoid damage during transport.
If the product or packaging is more damaged than necessary for evaluation, we reserve the right to deduct a depreciation fee.
How to return a product:
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Contact us via the contact form on our website to register your return.
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Once approved, you can ship the item back to us.
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We will process your refund within 5 days of receiving the returned item, provided it's received in good condition.
Questions?
Still have questions about shipping or returns?
Feel free to reach out to our customer service — we’re here to help!