Privacy Policy Vloer-verwarming.com
https://www.vloer-verwarming.com/
About Our Privacy Policy
Vloer-verwarming.com cares deeply about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Vloer-verwarming.com. The effective date of these terms is 01/04/2023. With the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data we collect about you, what we use it for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect it against misuse, and what rights you have regarding the personal data you have provided to us.
If you have any questions about our privacy policy, you can contact our privacy officer—contact details are listed at the end of this policy.
Data Processing
Below you can read how we process your data, where we (have it) stored, what security techniques we use, and who has access to the data.
Web Store Software
JouwWeb and Lightspeed
Our web stores are developed with software from JouwWeb and Lightspeed. Personal data you provide to us for our services is shared with these parties. Both have access to your data to offer us (technical) support but will never use your data for any other purpose. Based on the agreements we have with them, both JouwWeb and Lightspeed are obliged to take appropriate security measures. These include the use of SSL encryption and a strong password policy. These platforms use cookies to gather technical information about your usage of the software, but no personal data is collected or stored. JouwWeb and Lightspeed reserve the right to share collected data within their own corporate groups to improve services.
Web Hosting
MijnDomein
We use the web hosting and email services of MijnDomein. MijnDomein processes personal data on our behalf and does not use your data for its own purposes. However, they may collect metadata about the use of their services—these do not constitute personal data. MijnDomein has implemented appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. MijnDomein is obliged to maintain confidentiality based on the agreement with us.
Email and Mailing Lists
JouwWeb
We send newsletters and transactional emails using our store software JouwWeb. All confirmation emails you receive from our website and web forms are sent via JouwWeb’s servers. JouwWeb will never use your name and email address for its own purposes. Each automated email from our website contains an ‘unsubscribe’ link. Clicking this link will unsubscribe you from future emails—note this may severely impact the functionality of our website. Your personal data is securely transmitted, stored, and disclosed by JouwWeb. JouwWeb uses cookies and internet technologies to track whether emails are opened and read. They also process recipient information and email subject lines to improve service quality, retaining this data for 30 days. JouwWeb reserves the right to use your data to improve its services and share information with third parties for that purpose.
Payment Processors
Mollie
For processing (part of) the payments in our webshop, we use Mollie. Mollie processes your name, address, location data, and payment details such as your bank account or credit card number. Mollie has implemented suitable technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to improve its services and, in that context, to share (anonymized) data with third parties. All safeguards regarding the protection of your personal data also apply to services Mollie outsources to third parties. Mollie will not retain your data longer than legally permitted.
Shipping and Logistics
PostNL, DHL, GLS, and Trunkrs
When you place an order with us, it's our duty to deliver your package. We use PostNL, DHL, GLS, and Trunkrs for logistics. We share your name, address, and city with these carriers solely for the purpose of fulfilling the delivery contract. If they use subcontractors, your data may also be shared with them.
Invoicing and Accounting
External Sales Channels
Marktplaats.nl
We sell (a part of) our products via Marktplaats.nl. If you place an order through this platform, Marktplaats.nl shares your order and personal data with us so we can process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect it from loss and unauthorized use.
Purpose of Data Processing
General Purpose of Processing
We only use your data to provide our services. That means processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If we wish to contact you in the future other than at your request, we will explicitly ask for your permission. Your data is not shared with third parties, except to meet legal or accounting obligations. These third parties are all bound by confidentiality based on agreements, oaths, or legal requirements.
Automatically Collected Data
Data automatically collected by our website is used to further improve our services. This data (e.g., IP address, browser type, operating system) is not considered personal data.
Cooperation in Tax and Criminal Investigations
In some cases, Vloer-verwarming.com may be legally obligated to share your data in connection with government tax or criminal investigations. In such cases, we are compelled to comply but will resist to the extent legally possible.
Retention Periods
We retain your data as long as you are our client. This means we keep your customer profile until you indicate you no longer wish to use our services. This is also treated as a request to be forgotten. We will not retain your data longer than two years after the last interaction or transaction unless a legal justification applies. Administrative records, including invoices containing your (personal) data, must be retained for the statutory period. However, employees no longer have access to your customer profile or documents created in connection with your request.
Your Rights
Under Dutch and European legislation, you have certain rights regarding the personal data processed by or on behalf of us. Below is an explanation of those rights and how to invoke them.
Right of Access
You can always request to view the data we process about you. We will respond within 30 days with a copy of the data and a list of processors who have accessed it, along with the category under which it's stored.
Right to Rectification
You can request correction of inaccurate or incomplete data. We will confirm adjustments within 30 days.
Right to Restriction of Processing
You may request limited processing of your data. Upon approval, we will confirm that your data is no longer actively processed until you lift the restriction.
Right to Data Portability
You can request a copy of your personal data to transfer to another party. We will respond within 30 days. This may affect our ability to continue service.
Right to Object and Other Rights
You may object to processing. If valid, we will cease processing and provide all data copies. You also have the right not to be subject to automated individual decision-making or profiling. We do not process data in this way. If you believe otherwise, contact our privacy officer.
Cookies
Google Analytics
Our website uses cookies from Google as part of its “Analytics” service. We use this to understand how visitors use the website. Google may be required to provide access to this data under law. We have not allowed Google to use this data for other services.
Third-Party Cookies
If third-party software uses cookies, this is disclosed in this privacy statement.
Changes to Privacy Policy
We reserve the right to modify our privacy policy at any time. The most recent version will always be available on this page. If the new policy affects how we process data we have already collected, we will notify you by email.
Reviews
WebwinkelKeur
We collect reviews via WebwinkelKeur. Leaving a review requires you to provide your name, location, and email. This data is shared with us to link the review to your order. WebwinkelKeur publishes your name and location on its own site and may contact you for clarification. If we invite you to leave a review, your name and email are shared with WebwinkelKeur for this purpose only. They have implemented appropriate technical and organizational measures to protect your data and may engage third parties under the same data protection conditions.
Contact Information Vloer-verwarming.com
Korenbloemstraat 31
7442 LC Nijverdal
The Netherlands
T (062) 348-7455
E: [email protected]
Privacy Officer: H.G. Voortman